Menu Close

FAQ’s

There are a number of ways to fund your home care – you may be eligible for financial support from your local council or you may want to fund it yourself. Whatever your circumstances, we can help work out the best way forward for you.

Our charges are competitive and provide excellent value for the quality of services we deliver.

We can adapt the home care visits to suit your needs, starting from 15 minutes for non-personal care, right up to a full service package tailored to your needs. If you need more complex care for example, and need a hoist to help you out of bed in the morning, you will need two support worker’s per visit and we can arrange this too.

Local Authority Funded Care – Means Tested

If you are entitled to state-funded home care services, you will need to tell your local Council yourself or through your family, friends or a healthcare professional, such as your GP, that you need care. Your Council will then carry out a Needs Assessment to check your eligibility for care, as well as the type and amount of support that you need.

These results, plus a financial assessment, will then answer whether you are eligible for full or partial funded home care.

Local Authority Funded Care –

  • When you qualify for state-funding, the Council can either organise a care plan and funding for you or give you a personal budget – a sum of money that covers the cost of your home care so that you can choose a supplier yourself.

Personal budgets put you in control of your care, as you have more choice how your care is delivered.

Willow Homecare can help you and your family through this maze and will work with you and the Council to get the best outcome for you.


Cost Of Home Care Services – Private Funded Care

If you are not entitled to state-funding or you wish to supplement the care that you receive from the Council, you can also pay for care directly as a private customer. We are always on hand to help you understand the process and will work with you or your loved ones to make the right choices.

Your plan

Our expert support worker’s deliver positive, quality care that is compassionate and gentle and which belongs to you.

We start by meeting you at home to chat through your situation. We follow that with a Care Plan that covers your needs and how you wish to be cared for. Together, we review it frequently to check it still works for you.

We can visit homecare customers once a day or several times.  We can support you seven days a week, 24 hours a day.

Your Right to Respect, your privacy, dignity, independence and security are always top of our list. So our support worker’s:

  • Are welcomed by you and never intrude
  • Preserve your self-respect
  • Give you space to be yourself
  • Keep you safe when you need them to

We follow CQC safer recruitment procedures and we are careful whom we employ. We are looking for compassion and kindness from the employee’s we employ who can deliver a warm and safe service.

Our employee’s are trained in house and we encourage them to further their skills and knowledge to enhance their capabilities.

All employee’s have an enhanced Disclosure check to ensure that the employee’s we send to you are safe and of good character.

Our office is open from 7am to 5pm Monday to Friday, and 7am to 2pm Saturdays and Sundays.

Our out of hour’s service is available until 11pm every evening. Please telephone 01472 344222.

Yes, Willow Homecare & Support Services Limited prides itself in delivering a high standard of training to its current and future employee’s. Traditionally the induction and annual update training was delivered in face-to-face seminars in house by the companies training officer. All employees are Disclosure & Barring Service Identity checked and certified in accordance with the Care Quality Commission guidelines. It is a compulsory requirements that all employees conduct their induction training to equip them with the required skills and competencies to provide outstanding person centred care. We have heavily invested in an E-Learning provider named ‘Flexebee’. By adopting a new way of teaching current and future employee’s we are able to continue providing a high standard of training to both current and future employees. Modules that both new and current employee’s will have to undertake are as followed:
  • Care Certificate
  • Communication and Record Keeping
  • Coronavirus and Infection Control
  • Fire Safety Awareness
  • Food Safety level 2 & 3
  • GDPR Awareness
  • Medication Advanced
  • Moving & Handling of People Awareness
  • Safeguarding Adult & Children Awareness
  • Infection Control Advanced in Care
Along with a variety of advanced modules such as person centred care, dementia care, conflict resolution and much more. Furthermore, new employees are required to participate in our practical training courses which are split into two day sessions. Session one will be a moving & handling session were support workers will be trained on how to use equipment such as a standard hoists, junior Hoist, stand aid, slide sheet and much more. Session two involves the practical training of medication and the handling of a variety of medication.